Privacy Policy

Last updated: 10 May 2026

Neon Lobster (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit neonlobster.ai or enquire about our services.

1. Who We Are

Neon Lobster is a UK-based AI business systems company. Our website address is neonlobster.ai. You can contact us at info@neonlobster.ai.

2. What Data We Collect

Contact form submissions: When you complete our Revenue Audit enquiry form, we collect your name, email address, phone number, company name, business type, annual turnover, and any information you provide in the message field.

Email correspondence: If you contact us directly by email, we retain that correspondence.

Website analytics: We may collect anonymised data about how visitors use our website. This data does not identify you personally.

Cookies: Our website uses essential cookies required for the site to function. We do not use advertising or tracking cookies.

3. How We Use Your Data

  • Respond to your enquiry and book your Revenue Audit
  • Provide our services to you as a client
  • Send you relevant information about Neon Lobster services where you have given permission
  • Improve our website and services
  • Comply with our legal obligations

We will never sell your personal data to third parties. We will never share your data with third parties for marketing purposes.

4. Legal Basis for Processing

  • Legitimate interests: To respond to enquiries and provide our services
  • Contract: To fulfil our obligations to you as a client
  • Consent: Where you have explicitly agreed to receive marketing communications
  • Legal obligation: Where we are required to process data by law

5. How Long We Keep Your Data

  • Enquiry data: up to 12 months if no contract is entered into
  • Client data: for the duration of our engagement plus 6 years
  • Email correspondence: up to 3 years

6. Your Rights

  • Right of access: Request a copy of the personal data we hold about you
  • Right to rectification: Ask us to correct inaccurate data
  • Right to erasure: Ask us to delete your data in certain circumstances
  • Right to restriction: Ask us to restrict how we use your data
  • Right to portability: Ask us to provide your data in a portable format
  • Right to object: Object to our processing of your data

To exercise any of these rights, contact us at info@neonlobster.ai. We will respond within 30 days. If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

7. Third Party Services

  • Hostinger: Website hosting and email
  • WPForms: Contact form processing
  • Airtable: CRM and pipeline management

8. Data Security

We take appropriate technical and organisational measures to protect your personal data. Our website uses SSL encryption and access to client data is restricted to authorised personnel only.

9. Contact Us

For any questions about this Privacy Policy: info@neonlobster.ai